Shipping policy

Shipping Policy

Thank you for shopping at Field & Frame Canvas Co.!

Because our products are made to order, please allow time for production before your item ships.

All of our products are print-on-demand, meaning they are created after you place your order.

Typical production time is:

During busy seasons or holidays, production may take slightly longer.

After your order is produced, it will ship to your address.

Typical shipping time is:

Shipping times vary based on your location, carrier delays, and seasonal volume.

Once your order ships, you will receive an email with tracking information.

Please allow up to 24–48 hours for tracking updates to appear after shipment.

Customers are responsible for entering the correct shipping address.

If an order is returned due to an incorrect or incomplete address, we may be able to resend it, but additional shipping charges may apply.

If your package is lost in transit, please contact us with the form provided on the store homepage.

We will assist you with the carrier and work to provide a replacement if the package is confirmed lost.

If your order arrives damaged, please email us within 7 days of delivery and include:

We will arrange a replacement or refund if the claim is approved.

Email us anytime!
We aim to reply within 1–2 business days.